Terms and Conditions
These Terms and Conditions, together with our client consent form and Privacy Policy, govern all purchases made through our website and constitute the entire agreement (the “Agreement”) between you and us. All purchases of our products and treatments are subject to the Agreement in effect on the date of purchase. By making a purchase, you agree to be bound by the terms in force at that time. Our right to modify these terms does not extend to altering the pricing of any prepaid products or treatments once payment has been received. If you have any questions regarding these terms, please contact us before completing your purchase.
1. Review and Amendments
Review of Terms: The Agreement may be updated from time to time without prior notice. Past versions of our Terms and Conditions and Privacy Policy are available upon written request.
Modifications: Your continued use of our website after any amendments constitutes your acceptance of the updated terms. We recommend reviewing this document periodically.
2. Advice and Information
The information available on our website or at our clinic (“Information”) is of a general nature and is not intended to replace professional advice. The descriptions of our products and treatments have not been evaluated by any regulatory authority and are not intended to diagnose, treat, cure, or prevent any condition or disease. Always consult your physician or healthcare provider before using any product or treatment or acting on any information provided here.
3. Products, Services, and Orders
Orders: All orders you place are offers to purchase and are subject to acceptance by us. If an order is not accepted, a full refund will be issued at the earliest opportunity. We reserve the right to refuse or limit any order, including orders that may appear to be for resale.
Personal Use: Our products and treatments are intended solely for personal use. Resale or redistribution is prohibited.
4. Use of Products
Intended Use: By purchasing our products, you agree to use them only for their intended purpose and in accordance with the provided instructions, precautions, and guidelines. Any other use is at your own risk.
Allergy and Medical Disclaimer: You are responsible for checking product ingredients to avoid allergic reactions. In cases involving minors, a parent or legal guardian must first consult with a healthcare provider.
5. Pricing and Payment
Prices: All prices are quoted in Australian Dollars. Prices may be updated at any time; however, you will be charged the rate in effect when your order is confirmed.
Payment: When you pay by credit or debit card, you warrant that you are authorised to use the card and that sufficient funds are available. We reserve the right to cancel orders if payment is not received in full.
Pre-Authorisation: A temporary pre-authorisation hold may be placed on your card at the time of purchase. No funds are withdrawn until payment is finalised, though the hold may take several days to release.
6. Credit Card Storage
If you choose to purchase through our website, you agree to the secure storage of your credit card details for future transactions. If you prefer not to have your details stored, please inform us at the time of purchase.
7. Refund and Cancellation Policies
Refunds: Generally, refunds will not be provided except where required by consumer law—such as when a product or treatment cannot be provided, or if you fail to supply necessary information for a prepaid treatment. Proof of purchase is required, and refunds are not available for change of mind.
Cancellations: A strict cancellation policy applies. Failure to cancel or reschedule an appointment with at least 48 hours’ notice may result in a charge or forfeiture of a prepaid treatment.
8. Adverse Reactions and Termination
Adverse Reaction Policy: In the unlikely event of an adverse reaction, we may require up to 12 weeks to investigate your concern. Your full cooperation may be requested during this period.
Breach and Termination: We reserve the right to issue warnings or suspend/terminate your access to our services and website if you breach any provision of this Agreement.
9. Special Payment Options
Buy Now, Pay Later: Financing options may be available subject to a minimum purchase amount. Please refer to the terms provided by the financing provider.
10. Gift Cards and Vouchers
Usage: Gift cards and vouchers are redeemable only for products or treatments and are non-transferable. They expire 36 months after date of purchase and cannot be exchanged for cash.
Security: Treat gift cards like cash. We are not liable for lost, stolen, or altered vouchers.
11. Prepaid and Add-On Treatments
Prepaid Treatments: These treatments are non-transferable, must be redeemed at the location of purchase, and expire 18 months from the date of purchase. Upon expiry, our obligations are deemed fulfilled.
Add-On Treatments: These must be redeemed in conjunction with a full-priced treatment and cannot be used as standalone services.
12. Cosmetic and Body Contouring Services
Cosmetic Aesthetics: Consultations for cosmetic treatments require advance booking and may involve a refundable deposit. These services are subject to variations between locations, and payment is due at the time of service. Results vary and all procedures carry inherent risks.
Body Contouring Treatments: Eligibility for non-invasive fat reduction or body sculpting treatments is assessed during a consultation. These treatments are not a substitute for weight loss, and individual outcomes may differ. Standard prepaid, refund, and cancellation policies apply.
13. Current Offers and Promotions
We may periodically offer promotions on our products and treatments. Promotional terms and conditions will be clearly provided at the time of the offer.
14. Intellectual Property
All content on our website—including text, images, icons, and graphics—is protected by intellectual property laws. You may download materials for personal, non-commercial use only. Any reproduction, distribution, or modification without our written consent is prohibited.
15. Limitation of Liability
Products and Treatments: To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability and fitness for a particular purpose. Our liability is limited to the repair, replacement, or refund of the product or treatment, or reimbursement for associated costs.
Website Use: We are not liable for any interruptions, delays, or damages (including data loss or system malfunctions) arising from your use of our website, including those caused by third-party links. Our maximum aggregate liability is limited as permitted by law.
16. Governing Law and Jurisdiction
All purchases and disputes arising from these Terms are governed by the applicable laws in the relevant jurisdiction. By making a purchase, you submit to the exclusive jurisdiction of the courts in that jurisdiction.
17. General Provisions
Severability: If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force.
No Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
Entire Agreement: These Terms constitute the entire agreement between you and us regarding your use of our website and services, superseding all prior agreements or communications.
By purchasing our products or treatments, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
To ensure smooth scheduling, we require a minimum of 48 hours' notice for any cancellations or changes to your appointment, whether booked online or directly through our clinic.
Transfer Policy
Prepaid Treatments
Suspension of Prepaid Treatment Packages
This Privacy Policy outlines how 4U Skin and laser Cosmetic Clinic ("we," "our," or "us") collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth). We are committed to safeguarding your privacy and ensuring transparency in how we handle your data.
1. Scope and Consent
By using our website, services, or providing personal information, you consent to our collection, storage, use, and disclosure of your data as described in this Privacy Policy.
2. Personal Information We Collect
We collect various types of personal information to provide our services effectively. This may include:
3. How We Collect Your Information
We gather your personal information through various channels, including:
4. Use of Cookies and Tracking Technologies
5. How We Use Your Information
We use personal information for purposes including:
6. Sharing and Disclosure of Information
We may share your personal information with:
7. Direct Marketing
We may send you direct marketing communications. You can opt out at any time using the "unsubscribe" option in emails or by contacting us. However, service-related notifications (e.g., appointment confirmations) will still be sent.
8. Data Security and Retention
We employ strict security measures to protect personal data from unauthorized access, misuse, or loss. We retain personal information only for as long as necessary to fulfill its intended purpose or comply with legal obligations. Once no longer needed, we securely delete or de-identify your information.
9. Access and Correction of Personal Information
You have the right to request access to your personal information and ensure its accuracy. Requests can be made by contacting us at [Your Privacy Contact Email]. A reasonable fee may apply for data retrieval. If we decline a request, we will provide a written explanation.
10. Complaints and Contact Information
If you have concerns about how we handle your personal information, please contact our Privacy Officer at:
Privacy Officer: Daphne Mc Guinness Daphne@4USkinandLaser.au
If you are unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Address: GPO Box 5218, Sydney NSW 2001
Website: www.oaic.gov.au
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in practices or legal requirements.
The latest version will always be available on our website.